Raven Controls

Raven Controls already had a working web platform that control-room staff used to log incidents, but the gap was in the field. Ground teams needed a mobile interface that played nicely with the same backend, and the dashboard needed to keep up when an event spiked from a steady trickle of reports into hundreds of overlapping incidents in minutes.

We embedded with the existing engineering team and shipped on two fronts in parallel:

• A native mobile app for field operators, built on React Native and aligned to Raven's existing API contracts. Frontline staff could capture incidents, photos, and status updates from anywhere in a venue without switching to a laptop.
• Front-end improvements to the web dashboard, focused on how high-volume incident data presented under load. The people in the control room needed to triage at speed without losing the long-tail signals.

The mobile and web work shared a design system, a state model, and a release cadence, so the two surfaces stayed in step as Raven added capabilities.

How we approached it

We did not run this as a one-off MVP delivery. From the start, the engagement was structured as an extension of Raven's team. We paired on architectural decisions, shared the on-call rotation through high-stakes events, and shipped incrementally so each major event became a real-world test of the latest capability.

That pattern still defines the engagement today. Raven has won bigger and more visible events, the platform has had to scale with them, and the embedded team continues to deliver against the operational realities of mission-critical software.

Transforming the experience

The shift was felt in two places. Ground staff went from radioing details into a control room (which then re-keyed them into a dashboard) to logging the incident themselves with location, photos, and status the moment it happened. Control-room operators went from a dashboard that fell behind during peak load to one that stays usable when incidents stack.

Cross-platform consistency mattered just as much. A field operator could escalate to a control-room operator and be confident they were looking at the same picture. A control-room operator could push context back out without rewriting it for the mobile view. That consistency is what makes Raven trusted at the kind of scale they now operate at.